This Returns Policy governs the procedure for handling refund requests for services and digital content provided by SportAnalytics FZ-LLC with Ras Al Khaimah Economic Zone Authority, United Arab Emirates, license No. 47034606, address: CWEP5670 Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates (the "Operator"), via the website sport-analytics365.com.
By placing an order or paying for services on the Site, the user confirms that they have read this Policy and agree to its terms.
  1. General provisions
  2. 1.1. The services provided on the Site are digital, informational, and analytical in nature.
  3. 1.2. After access to paid content is granted, analytical material is sent, or a subscription is activated, the service is considered started or rendered in the corresponding part.
  4. 1.3. Since the services are digital, the standard right of return applicable to physical goods generally does not apply in full to already provided digital content.
  5. 1.4. This Returns Policy does not limit the non-waivable rights of the user where such rights are expressly provided by applicable mandatory law.
  6. When a refund may be granted
  7. 2.1. The Operator may consider a refund in the following cases:
  • a confirmed technical failure occurred on the Site's side or the payment provider's side, due to which the user did not receive access to the paid service;
  • the user was erroneously charged twice for the same product;
  • the charge was made for an amount materially different from the amount indicated on the Site;
  • the service was not provided due to the Operator's fault within a reasonable timeframe established for the respective product.
  • 2.2. The decision on a refund is made by the Operator after verifying the circumstances of the request and supporting materials.
  1. When a refund will not be made
  2. 3.1. A refund will not be made if:
  • access to digital content has already been provided;
  • the analytical material has already been sent or opened by the user;
  • the service is considered rendered under the Site's terms or the offer;
  • the user changed their mind after receiving access;
  • the request is related to dissatisfaction with a prediction, the result of a sporting event, or a personal assessment of the quality of the analytics;
  • the user violated the terms of the User Agreement, Disclaimer, or the Site's Rules of Use;
  • the request is submitted after the expiration of the period established in this Policy without lawful grounds.
  1. Time limits for submitting a request
  2. 4.1. A refund request must be submitted within 48 hours from the time of payment if it concerns a technical issue or erroneous payment.
  3. 4.2. If the request concerns a duplicate payment or an incorrect charged amount, it must be submitted within 7 calendar days from the time of payment.
  4. 4.3. After the specified periods, the Operator may refuse a refund unless otherwise required by applicable mandatory law.
  5. How to submit a request
  6. 5.1. To request a refund, the user must send an appeal to the e-mail: chukorev@gmail.com
  7. 5.2. The appeal must include:
  • full name or account name;
  • the e-mail used for payment;
  • date and amount of the payment;
  • the name of the purchased product or subscription;
  • description of the issue;
  • screenshots of the error, proof of charge, or other evidence, if available.
  • 5.3. The Operator may request additional information if necessary to verify the appeal.
  1. Review timelines
  2. 6.1. The Operator will confirm receipt of the request within 2 business days.
  3. 6.2. The review of the request usually takes up to 7 business days if no additional verification is required.
  4. 6.3. In complex cases, the review period may be extended, in which case the user will be notified separately.
  5. Refund procedure
  6. 7.1. If a refund is approved, funds will be returned to the same payment method from which the payment was made, if technically possible.
  7. 7.2. The time it takes for funds to appear depends on the bank, payment system, and the user's country, and may require additional time after the refund is issued.
  8. 7.3. The Operator is not responsible for delays caused by banks, payment systems, or other circumstances beyond the Operator's control.
  9. International users
  10. 8.1. The Site is targeted at clients located outside the United Arab Emirates.
  11. 8.2. If the law of the user's country provides additional rights to cancel or obtain a refund, such rights apply only to the extent they are mandatory and cannot be limited by this Policy.
  12. 8.3. The user is solely responsible for complying with the laws of their country when purchasing and using the Site's services.
  13. Changes to the policy
  14. 9.1. The Operator may modify this Returns Policy at any time.
  15. 9.2. The new version takes effect upon its publication on the Site, unless otherwise stated separately.
  16. 9.3. Changes do not affect refund requests already submitted, unless otherwise required by mandatory law.
  17. Contacts
  18. Full legal name: SportAnalytics FZ-LLC
  19. License No.: 47034606
  20. Address: CWEP5670 Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
  21. E-mail: chukorev@gmail.com
  22. Telegram: @Aleksey_MMB
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